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: Grievance Redressal :

Our Service Our Standard

Responding to general enquiries and requests for information

A written response within 7 working days of receiving your letter or e-mail, including the information you need.

Responding to complaints- We have introduced an IVRS (interactive Voice response System) for lodging complaints and for giving quick response to the public. In case you need to lodge a complaint from any part of Karnataka you may contact the helpline at  080-25589111.

An immediate response wherever possible.  A written response within 10 working days of receiving your complaint.

When to complain

If we fail to meet our standards, Please let us know we serve you within the legal framework and limited staff.  Hence your feed back is very valuable to us to correct ourselves and serve you better.   

How to complain  

If you are not happy with our service, this is how you can make a complaint.

1. Contact our local office.(Click for Office address)

2. We aim to sort out your problem immediately.  If this is not possible, we will investigate your complaint and send a written reply within ten working days.

3. If we cannot deal with the matter within 10 working days, that is if a provision of the Water Act/Air Act orany of the legislations has to be invoked then ,we will send you a letter giving the reason for the delay, information on who is dealing with your complaint and when they will contact you next.

4. If you are not satisfied with the response you receive, you should contact our Head Office. We do prefer to provide solutions to your complaints at our local body itself whenever possible. 

Pollution Incidents

Every time a pollution incident or accidents takes place it is citizens who observe the incident first.  Please let us know immediately by telephoning or fax the details to the nearest Regional Office.  The time of our officers is valuable, we request you to furnish complete details.  This will enable our officers to attend the matter at earliest. You could also contact our helpline number 080-25589111.