to general enquiries and requests for information
written response within 7 working days of receiving your letter or
e-mail, including the information you need.
We have introduced an IVRS
(interactive Voice response System)
for lodging complaints and for giving quick response to the
public. In case you need to lodge a complaint from any part of
Karnataka you may contact the helpline at 080-25589111.
immediate response wherever possible.
A written response within 10 working days of receiving your
we fail to meet our standards, Please let us know we serve you
within the legal framework and limited staff.
Hence your feed back is very valuable to us to correct
ourselves and serve you better.
If you are not happy with our service, this is how you can make a
Contact our local office.(Click
We aim to sort out your problem immediately.
If this is not possible, we will investigate your
complaint and send a written reply within ten working days.
If we cannot deal with the matter within 10 working days, that
is if a provision of the Water Act/Air Act orany of the
legislations has to be invoked then ,we will send you a letter
giving the reason for the delay, information on who is dealing
with your complaint and when they will contact you next.
If you are not satisfied with the response you receive, you
should contact our Head Office. We do prefer to provide
solutions to your complaints at our local body itself whenever
time a pollution incident or accidents takes place it is citizens
who observe the incident first.
Please let us know immediately by telephoning or fax the
details to the nearest Regional Office.
The time of our officers is valuable, we request you to
furnish complete details. This
will enable our officers to attend the matter at earliest. You
could also contact our helpline number 080-25589111.